Smoking is not permitted in the entire facility. If you wish to smoke, please smoke outside the facility, as ashtrays will be provided at the check-in counter.

There are many large rocks, plants, and dangerous rock formations on the Shima Hotel grounds. Please be careful when playing on the grounds, as you will be informed of the off-limits areas and precautions upon check-in.

We will contact you by e-mail about 1 month to 2 weeks prior to your stay to confirm your pre-stay information. Please let us know if you will be using a BBQ, etc. at that time.

The flow of the pre-payment process is as follows
1/ Booking
2/ Secure payment ... 55 days before check-in date
3/ Actual billing ... On the day of check-in
*If the reservation is made within 55 days of the check-in date at the time of reservation, a payment slot will be secured at the same time as the reservation.

*If there is a problem with the payment frame, etc., the reservation will be automatically cancelled 55 days prior to the check-in date.
*If you use a debit card, the schedule may differ from the above.

No cancellation fee will be charged in case of cancellation due to cancellation of a flight or ferry you are scheduled to board. (Conditional service is not applicable.)