【Frequently Asked Questions】
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I'd like to use daytime. But check-in time 16:00-22:00, check-out time 11:00, is it correct?
I'm Sorry, it's a system problem. If you select the "Daytime use Plan", you can use it from 9:00 to 17:00. However, even if you request to use this plan, we will accept it only if there is no reservation the day before.
Are children allowed to stay?
Children of all ages are welcome, but there are balconies, ramps, stairs, and other dangerous areas.
Please keep an eye on your children and use them with caution as we are not responsible for their safety.
How do I check-in?
After your reservation is confirmed, we will issue you an entrance key number and send it to you by e-mail.
You will use this number to enter the room.
This way may change at any time depending on the COVID-19 infection status.
Please contact our local staff (080-9757-9334) on the day of your visit.
How do I check out?
Please make sure you have not forgotten anything and lock the door after leaving the villa.
Please turn off the lights and leave the air conditioner on.
Please note that we will not be able to keep your luggage after check-out.
Can I check-in early?
This is possible only if there are no reservations for the previous day.
Please select this option when making a reservation.
Please note that this service is not available during peak season.
Can I check out late?
This is only possible if the next guest is not booked on the check-out date.
Please select this option when making your reservation.
Please note that this option is not available during peak season.
Is there a front desk in the facility?
YUMANDI is a single villa. Staff are not stationed at the facility.
Can I make a reservation by phone?
Reservations can only be made via the web.
If you have any questions, please contact us by e-mail.
Can I settle locally?
We only accept credit card payment in advance.
Can I leave my luggage before check-in?
We are unable to accept or store luggage in advance.
Can I bring my pet?
No pets are allowed in the hotel.
Is the facility smoke-free?
Smoking is not permitted on the premises or indoors.