Check-in starts at 4:00 PM. If you arrive earlier, we can store your luggage before check-in. Please ask our staff if you would like to use this service.

Our reception staff are available until 10:00 PM. If you expect to arrive after 10:00 PM, we kindly ask that you use our self check-in system. Please let us know in advance, and we will send you the self check-in instructions, including the entrance door access code.

No, our property is entirely non-smoking. If you wish to smoke, please use the designated smoking area located in front of the main entrance. Thank you for helping us maintain a comfortable environment for all guests.

Our breakfast is a complimentary service and not included in the room rate. Therefore, we cannot offer a discount or refund if you decide to skip breakfast.

We offer a complimentary light continental breakfast, including bread, granola, yogurt, jam, milk, apple juice, and coffee. Butter, a toaster, and a microwave are also available for your convenience. During the winter season, breakfast is served from 7:00 AM to 9:30 AM. During the green season, breakfast is prepared the evening before and is available until 9:30 AM the following morning.

We are sorry, but we do not provide a shuttle service. From JR Hakuba Station: Please use a local bus, shuttle bus, or taxi. From Happo Bus Terminal: Approximately a 5-minute walk. For walking directions from Happo Bus Terminal to our property, please use the following Google Maps link: https://maps.app.goo.gl/SYx862NT6gZdmTYD9

We do not provide dinner at the inn. Many guests enjoy dining at nearby restaurants. You are also welcome to bring back meals, snacks, or instant noodles purchased from supermarkets or convenience stores. Hot water is available free of charge in the lounge, and a microwave is available for heating food. Guests may also use the shared mini kitchen for simple cooking. A shared refrigerator is available in the dining area. If you store food or drinks, please label them with the name used for your reservation and your check-out date.

Yes, we offer free on-site parking for our guests. As parking spaces are limited, please use the Happo No. 3 Parking Lot if our parking area is full.

Guests can enjoy our natural hot spring bath, supplied by Happo Onsen. Happo Onsen is renowned for its highly alkaline water, often referred to as a "beauty bath" because it leaves the skin feeling smooth and rejuvenated. It is also an excellent way to relax after activities like skiing, hiking, or sightseeing. ### Hot Spring Bath Hours **3:00 PM – 10:00 PM** Guests may continue to use the bath after 10:00 PM; however, please note that the water temperature will gradually decrease as heating is turned off. ### Shower Hours The showers in the bath area are available 24 hours a day, except during the cleaning period from 11:00 AM to 3:00 PM.

Free Wi-Fi is available throughout the property.

Yes. You are welcome to use the shared kitchen, including the refrigerator, microwave, and cooking utensils. After use, please wash any items with the provided dish soap and return them to their original place.

Yes, guests under the age of 18 are welcome to stay. Guests under 18 who are staying without a parent or legal guardian must submit a parental consent form signed by a parent or legal guardian. We may be unable to accommodate guests if the required consent form is not provided.

To help reduce our environmental impact, housekeeping is not provided daily for guests staying multiple nights. For extended stays, housekeeping and towel replacement are available upon request. Housekeeping and linen change: Complimentary once every 7 days Towel replacement: Complimentary once every 2 days If you would like either service, please contact the front desk.

Hakuba Village has strict waste separation and recycling rules. Please separate your garbage according to the instructions provided in the property. If you are unsure how to sort your waste, please feel free to ask our staff for assistance.

Yes. You are welcome to use the lounge after check-out. You can also enjoy our natural hot spring for ¥500 per person on the day of your check-out. Luggage storage is available free of charge. If you would like to store your luggage, please ask at the front desk. Please note that guest rooms are no longer available after check-out.