Wi-Fi and internet access are available throughout the property, including all guest rooms and the shared areas in Kyutou (九棟). The TVs in the guest rooms are connected to the internet, so streaming services such as YouTube are available. However, the property does not have terrestrial or BS satellite TV antennas, so Japanese terrestrial and BS broadcasts are not available. Some streaming services may require you to sign in with your own account. If you do so, please make sure to sign out before check-out. HDMI cables and adapters are not available for loan.

The property offers self-check-in and self-check-out. 🔑 Check-in Check-in is available from 4:00 PM. Once your room has been fully cleaned and prepared on the day of arrival, we will send the check-in instructions and house manual to the email address registered with your reservation. You can check in without completing any procedures at a front desk. Please contact us in advance if you expect to arrive after 8:00 PM. 🔑 Check-out Check-out is by 10:00 AM. There is no check-out procedure, and you do not need to visit a front desk. Please check that you have not left any belongings behind before departing. Cleaning staff will enter the room after 10:00 AM, so please vacate the room by the check-out time. 💬 Support during your stay Please contact us by email or through the communication method provided in your check-in instructions if you have any questions or need assistance. On days when the shared container sauna is open, on-site staff carry out operational duties between 11:00 AM and 6:00 PM. However, staff are not stationed at the front desk at all times, so please contact us by message first. The shared container sauna is closed every Monday and Thursday.

The property uses a self-check-in and self-check-out system and does not provide a hotel-style, permanently staffed front desk. On-site staff carry out cleaning, room preparation, sauna management, and other operational duties. However, they are not stationed at the front desk at all times. If you have any questions or need assistance, please contact us using the email address or communication method provided in your check-in instructions.

The bathroom, washbasin, toilet, kitchenette, bedroom, and living area inside your reserved room are private and exclusively for your group. Only the following two rooms have a private in-room sauna: - Eikyu (永久) - Eien (永遠) The following rooms do not have a private in-room sauna: - Hado (波動) - Kido (起動) - Chido (地動) - Shodo (衝動) Please check your reserved room name and plan details to confirm whether your room includes a private sauna.

Each guest room has outdoor open-air bath equipment; however, the outdoor baths are currently unavailable due to a water supply issue. This applies to all guest rooms. The reopening date has not yet been determined. The indoor bathroom in each guest room remains available as usual.

Yes. Staying guests may use the shared wood-fired container sauna located in a separate building. The container sauna is a mixed-gender facility shared by staying guests and day-use guests. Opening hours: 11:00 AM–6:00 PM Closed: Mondays and Thursdays Staying guests may use the sauna during operating hours, including before check-in. No reservation is required. Swimwear is required. Swimwear rental is not available. Access may be limited when the sauna is crowded.

The restaurant and bar at the property are currently under preparation. The opening date has not yet been decided, and neither facility is currently available. Please use the kitchen inside your room or visit a nearby restaurant for meals.

The following shared spaces are available at the property: - Workspace - Relaxation area - Laundry room These areas are shared with other guests. Please use them considerately and allow others to use the facilities as well.

Yes. Guests may use the shared laundry facilities free of charge. In addition to washing machines, the laundry room has an ample number of “Kanta-kun” gas-powered clothes dryers, which dry clothes quickly and thoroughly. Laundry detergent and fabric softener are also provided free of charge, so there is no need to bring your own. As the laundry facilities are shared with other guests, please remove your clothes promptly once the washing or drying cycle has finished.

Yes. Each guest room is equipped with a two-burner induction cooktop and a rice cooker. Cooking utensils provided: - Large and small pots - Large and small frying pans - Cutting board - Kitchen knife - Ladle - Cooking chopsticks - Tongs - Turner - Spatula - Rice paddle - Mixing bowl - Colander - Peeler - Wine opener Tableware provided: - Chopsticks - Spoons - Forks - Large and small plates - Drinking glasses - Teacups - Wine glasses Tableware is provided according to the number of registered guests. Seasonings provided: - Salt - Pepper - Black pepper - Cooking oil Please do not cook food that produces heavy smoke, grease, or strong odors inside the guest room, such as grilled fish or yakiniku-style grilled meat, as the odor may remain in the room. Please use the outdoor barbecue facilities for this type of cooking. If you would like to use the barbecue facilities, please contact the property in advance. If strong odors or grease caused by indoor cooking require deodorization or special cleaning, you may be charged for the actual costs incurred.

Yes. Guests may use the outdoor BBQ area. The BBQ equipment fee is JPY 8,000 per use, including tax. Food and beverages are not included in the fee, so please prepare your own. Advance notice is required. If you would like to use the BBQ facilities, please let us know the following details after making your reservation: ・Preferred date ・Approximate starting time ・Number of users We will confirm equipment availability, weather conditions, and on-site operational circumstances. Your BBQ use will be confirmed only after you receive a confirmation message from the property. ※ Submitting a request does not automatically confirm use of the BBQ facilities. ※ Please do not cook food that produces heavy smoke, grease, or strong odors, such as grilled fish or yakiniku-style grilled meat, inside the guest room. Please use the outdoor BBQ area for this type of cooking.

The following amenities are provided: - Shampoo - Conditioner - Body wash - Toothbrush - Cotton swabs - Face towel - Bath towel - Gown Towels, toothbrushes, and gowns are provided according to the number of registered guests. Hairbrushes, razors, pajamas, and swimwear for the sauna are not provided. Please bring any items you may need.

All guest rooms and indoor areas are non-smoking. If you wish to smoke, please use the designated outdoor smoking area in front of the shared workspace. If smoking is discovered anywhere other than the designated area, you may be charged for deodorizing and additional cleaning costs.

Unfortunately, pets are not permitted. Pets may not enter the guest rooms or shared areas of the property.

Yes. Under Japan's Hotel Business Act and Niigata Prefecture's requirements, information must be recorded for every staying guest, including the person who made the reservation. Please send the following information by the day before your stay to: sauna9.myoko@gmail.com For all guests: - Full name - Address - Telephone number or other contact information - Age For foreign nationals who do not have an address in Japan, please also provide: - Nationality - Passport number - Image of the passport identification/photo page Your check-in and check-out dates are recorded with your reservation. If the required guest information has not been confirmed, we may be unable to send the check-in instructions or accommodate the stay.

People who are not included in the confirmed reservation may not enter the guest room or use the property without prior permission. This rule also applies to short visits. Please contact the property in advance if you would like to invite a visitor. If unregistered guests or more people than the reserved number are found using the property, additional charges may apply.

Please contact us in advance if you would like additional cleaning during your stay. We will check staff availability and inform you whether the service can be provided, the available time, and the applicable charge.

The property does not provide luggage shipping services or accept luggage deliveries before check-in. If you need to send luggage, please arrange the shipment yourself. The nearest Yamato Transport service center is approximately seven minutes away by car.

Forgotten items can be returned by mail only. For addresses within Japan: Items will be sent cash on delivery. For addresses outside Japan: Items will be sent by EMS. The guest is responsible for all shipping, packaging, and handling costs. Please carefully check the room before departure to make sure that you have not left anything behind.