Check-in is from 4:00 p.m. to midnight, and check-out is by 11:00 a.m.

From 4:00 p.m. to 7:00 p.m., a staff will welcome you and assist with check-in. From 7:00 p.m. to midnight, check-in is self-service using a smart lock. As staff are generally not on site after 7:00 p.m., check-in instructions and emergency contact details will be emailed to you before your stay. If you would like a staff member to introduce you to Tomaru and explain the facilities, please arrive by 7:00 p.m. Please let us know in advance if you expect to arrive after 7:00 p.m. or later than your previously provided arrival time. Even with advance notice, check-in after 7:00 p.m. will generally be self-service. Depending on the circumstances that day, a staff member may be available to assist you. However, an in-person check-in or introduction to the facilities cannot be guaranteed. Thank you for your understanding.

As a rule, luggage storage is not available. We recommend using the coin lockers next to the ticket gates at Marugame Station.

Yes. Children aged 0–6 can stay free of charge when sharing an existing bed. Please book children aged 7 and over as adults. Please note that bed rails, cribs, children’s pajamas, slippers, and other items specifically for children are not provided. Please bring any items your child may need.

Yes. Free Wi-Fi is available throughout the property.

Tomaru is housed in an existing building and does not offer step-free access. There is no elevator, and the guest rooms on the second, third, and fourth floors can only be reached by stairs. There are also steps and narrow passages within the property. If you use a wheelchair or have concerns about using the stairs or moving around the property, please contact us before booking. We will provide as much detail as possible about the layout and facilities.

Pets are not permitted at Tomaru.

Towels will be replaced and rubbish collected only upon request. Sheets can also be changed upon request.

Free parking is available in our designated parking area. Please use this area when visiting.

No. Tomaru does not have staff on site 24 hours a day.

At Tomaru, time spent exploring Marugame is part of your stay. There are a variety of izakaya, restaurants, and udon shops nearby. Enjoy a meal in town wherever your mood takes you.