Property Information
Property Name
Mt.Fuji retreat | MUKUten.sha fujinomiya
Email Address
Phone Number
Access
SHIZUOKAFUJINOMIYA-SHIMIYACHO 5-34
Important Notes
Check-in / Check-out
Check-in
15:00 ~ 20:00
Check-out
~11:00
Policy
Cancellation Policy
Children's Policy
Bed sharing policy
Facilities & Services
Room Facilities & Amenities
Amenities / Bathroom
Facilities & Services
Transport
Property Precautions
Q. What are the check-in and check-out times?
Check-in: 3:00 PM – 8:00 PM Check-out: By 11:00 AM If you expect to arrive after 8:00 PM, please contact us in advance.
Q. How do I check in at OMOYA?
Upon arrival, please proceed to the private lounge at OMOYA. Our staff will assist you with check-in and introduce the facilities and amenities available during your stay.
Q. How do I check in at HANARE?
If you are staying at HANARE, please first come to the entrance of OMOYA. Our staff will welcome you and escort you to HANARE, where we will assist you with check-in and explain the facilities and amenities.
Q. How do I check out?
Guests staying at both OMOYA and HANARE are kindly requested to visit the OMOYA lounge and inform our front desk staff when checking out. Please complete check-out by 11:00 AM.
Q. Do I need to inform you of my arrival time?
Yes. Please let us know your estimated arrival time in advance so we can welcome you smoothly. If your arrival time changes, we would appreciate it if you could inform us.
Q. Can I leave my luggage before check-in?
Yes, luggage storage is available before check-in. Please contact us in advance so we can arrange for our staff to assist you.
Q. Are staff members available throughout my stay?
Our staff are generally available at the OMOYA front desk from check-in until 8:00 PM to assist with check-in, introduce the facilities, and provide support during your stay. From 8:00 PM to 7:00 AM the following morning, there are no staff on-site, allowing you to enjoy a peaceful and completely private stay. If dinner is served at OMOYA, our staff will remain available until the meal service is completed.
Q. How can I contact the staff, especially at night or early in the morning?
You can contact us via LINE, WhatsApp, or the messaging service of your booking platform. For your safety and peace of mind, the property is also protected by a professional security company, with security measures in place for emergencies during the night and early morning.
Q. When can I use the OMOYA private lounge?
The OMOYA lounge is reserved exclusively for OMOYA guests from 6:00 PM to 9:30 AM the following morning. Until 8:00 PM, you are also welcome to invite family members, relatives, or friends who are not staying overnight to enjoy time together in the lounge. We can also arrange a special private dinner upon request. Please let us know in advance if you are interested. Please note that a portion of the lounge may occasionally be used for check-in or check-out procedures for HANARE guests. Thank you for your understanding.
Q. Can HANARE guests use the OMOYA lounge?
The OMOYA lounge is reserved for guests staying at OMOYA. HANARE guests may use the lounge for check-in and check-out procedures only.
Q. Is parking available?
Yes, complimentary on-site parking is available. If you are arriving in more than one vehicle, please let us know the number of vehicles in advance.
Q. Can I use the parking area before check-in or after check-out?
Yes, complimentary parking is available before check-in and after check-out.
Q. Can I rent a bicycle?
Yes, we offer complimentary electric-assist bicycles for our guests. Up to four bicycles are available. As availability is limited, please contact us in advance if you would like to use them.
Q. Is housekeeping available during a multi-night stay?
For guests staying multiple nights, housekeeping and towel replacement can be arranged upon request. If you would like housekeeping service, please let us know by 10:00 AM on the day of service.
Q. Can you recommend sightseeing spots and restaurants or help with reservations?
Yes. We are happy to recommend sightseeing attractions around Mt. Fuji and restaurants in Fujinomiya based on your interests. We can also assist with restaurant reservations. Some local restaurants offer food delivery and takeaway services. You are welcome to enjoy these meals in the private lounge at OMOYA or in your villa at HANARE. Please feel free to ask our staff for recommendations or assistance.
Q. Can I cook at the property?
HANARE HANARE is equipped with a private kitchen, cooking utensils, tableware, a refrigerator, and a freezer. You are welcome to prepare and enjoy your own meals in the villa. OMOYA OMOYA has a private lounge with a refrigerator and a selection of drinks, but there is no kitchen for guests to cook in. If you would like food reheated in a microwave or need assistance with simple food preparation, our staff will be happy to help. Please feel free to ask us during staff service hours.